Since I’m not really a big fan of reality shows, I don’t know a lot about them…but one thing I know is that my boss, Phil Wenger, would have a hard time getting on the show, “Undercover Boss”, especially after his latest adventure. Since March, Phil has visited with employees at all 20 Isaac’s for special roundtable-like meetings. So he’s easily one of the most recognized people in our company!
And, while it isn’t the first time that he’s gone out to hold meetings with all of his teams, this last “tour” (I’m a music-holic and love to use terms like this), was a little different from previous ones because of its purpose…to introduce our newly-updated Strategic Plan to guide Isaac’s growth that his management team created with help from several store managers. A pivotal role, in the success of this Strategic Plan, is our Brand Promise which is all about the three key ingredients: creating fanatical customers, engaged employees and connections to the communities we’re in.
Since Phil has always considered our employees the keepers of this Brand Promise, he decided to meet personally with all of our employees to explain the Plan and what we are promising our customers. Like any meeting Phil has with people who work for him, it’s a time for him to get feedback…as well as socialize…which made each of the visits slightly different from the other. So, while you may not see any t-shirts or posters promoting this last Phil Wenger Tour, it definitely was quite a success!